"Terms of Service | Understand our policies at EfficusAI"

EfficusAI – Terms of Service
Effective Date: 15/02/2025

Welcome to EfficusAI Ltd. ("EfficusAI", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our AI automation products, services, and solutions (collectively, the "Services"). By using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services.

1. Acceptance of Terms
By engaging with EfficusAI in any capacity, you confirm that you have read, understood, and agreed to these Terms. These Terms apply to all users of our Services, including clients, partners, and their representatives.

2. Scope of Services
EfficusAI provides AI-powered automation solutions, including but not limited to:

- Custom AI conversational agents and phone agents
- Backend and pipeline automation using platforms such as Make.com and Zapier
- Data extraction, analysis, enrichment, and qualification tools
- AI audits and integrations tailored to your business needs

All Services are provided on a bespoke basis and may include setup fees, development retainers, and monthly or annual service plans.

3. Service Limitations & Performance
We strive to deliver high-quality, efficient, and effective services. However:

We do not guarantee uninterrupted or error-free functionality.
EfficusAI retains the right to modify, enhance, or discontinue any Service at our discretion.
We may provide estimated delivery timelines; however, these are non-binding and subject to change.

4. No Refund Policy
All purchases, retainers, and payments made to EfficusAI are non-refundable, including but not limited to setup fees, consultation retainers, service subscriptions, or bespoke project work. By engaging with us, you acknowledge and accept this policy without exception.

Due to the nature of our custom solutions, resources are allocated, and intellectual property is generated from the outset of work. As such, refunds are not feasible once any service is initiated.

5. Intellectual Property
All assets, automations, and systems developed by EfficusAI remain the intellectual property of EfficusAI unless otherwise agreed in writing. We may grant you a license to use these systems for your internal business use, but resale, duplication, or redistribution is prohibited without explicit written consent.

6. Client Responsibilities
You agree to:

Provide accurate information required for development.
Respond to communication in a timely manner.
Ensure your business has the appropriate permissions and infrastructure to implement our solutions.
Delays caused by a lack of client response or access provision do not warrant refunds or extensions unless expressly agreed.

7. Data Privacy & Security
We implement strong data protection protocols and abide by applicable UK and EU data protection laws. Please refer to our Privacy Policy for full details.

8. Third-Party Services
We may use third-party platforms (e.g., OpenAI, Make.com, Zapier) to deliver aspects of our Services. We are not liable for downtime, data loss, or issues originating from third-party providers. Your use of such services is governed by their respective terms.

9. Termination of Service
We reserve the right to suspend or terminate Services for:

Breach of these Terms
Failure to pay
Abuse or misuse of our Services
Any conduct that harms EfficusAI's business or reputation
Upon termination, all rights to use our solutions cease, and any unpaid balances remain due.

10. Modifications to Terms
We may revise these Terms at any time. Updates will be posted on our website with the revised effective date. Continued use of our Services after changes constitutes your acceptance of the updated Terms.

11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of the United Kingdom.